PFRDA Script

Opening in English:

Welcome to NPS help line. My name is ________. How may I assist you?

Welcome to APY help line. My name is ________. How may I assist you?

Hold Script:

May I Place your call on hold for 1 minute so that I can provide/Give u better information

regarding this.

Unhold Script: Thank you for being online

Closing Script:

Is there anything else may I help you with

Thank you for calling NPS help line. Have a nice day.

Thank you for calling APY help line. Have a nice day.

Opening Script in Hindi:

NPS help line me aap ka swagat ha, mein_______ apki kya sahaayta kar sakta/sakti hu.

APY help line me aap ka swagat ha, mein_______ apki kya sahaayta kar sakta/sakti hu.

Hold Script

Kya main apki call 1 minute ke liye hold par rakh sakta/sakti hu jisse main apko is bare mein bahtar

jaankari de sakun

Unhold Script: Line pe rahne ke liye dhanaywaad

Closing Script:

Kya main apki koi aur sahyata ker sakta hoo

NPS help line me call karne ke liye dhanaywaad, apka din shubh ho.

APY help line me call karne ke liye dhanaywaad, apka din shubh ho.